The Black Women’s Health Imperative (BWHI) is the only national organization solely focused on promoting the physical, emotional and financial health and wellness of the nation’s 21 million Black women and girls. For almost four decades, BWHI has served as the leading voice for health and wellness for Black women and girls across the country. Today, we continue in our mission to advance health equity and social justice for Black women across the lifespan, eliminate racial and gender-based health inequities and deepen Black women’s resolve in becoming informed decision makers to achieve optimum health and wellness. Be a part of our mission; join our team today!
Full Time
Remote
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Position Title: CRM/ERP and Business Systems Manager
Reports To: Executive Vice President, Innovation
Location: Remote, some travel required (Preference for candidates based in Washington, D.C.Metro Area, Atlanta Georgia Metropolitan Area or other East Coast Time Zones)
Classification: Full-Time, Exempt
ABOUT BLACK WOMEN’S HEALTH IMPERATIVE (BWHI)
BWHI is the only national organization dedicated solely to solving the most urgent health issues facing Black women and girls. For over 40 years, we have advanced evidence-based programs, informed policy, and translated research to action, working alongside communities and decision-makers to deliver systemic change.
Mission: To solve the most critical health issues that Black women and girls face through innovative programs, transformative research, and life-saving policies.
Approach: BWHI brings the challenges and disparities affecting Black women and girls to the forefront of national conversation, integrating science, advocacy, and action to eliminate barriers to wellness.
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- We Advocate – Advocate for policies that improve health outcomes for Black women and families.
- We Educate and Train – Educate and train the next generation of leaders who will build the Black women’s health movement.
- We Amplify – Amplify the voices of Black women to shift public perception and policies for social change.
- We Mobilize and Engage – Mobilize and engage women and organizations to pursue greater opportunities for gender and racial justice.
- We Promote – Promote evidence and practice-based lifestyle change models that provide strategies for individuals and families to address health inequities.
- We Synthesize, Translate, and Disseminate – Synthesize, translate, and disseminate information and research findings to strengthen the knowledge base on Black women’s health.
- Serve as the primary administrator and internal resource for BWHI’s assigned customer relationship management platforms and selected business systems.
- Manage system configuration, user accounts, roles, permissions, fields, forms, workflows, automation, dashboards, reports, and other administrative functions.
- Monitor system performance, usability, and adoption; troubleshoot issues and coordinate with vendors, consultants, and internal partners as needed.
- Maintain accurate system documentation, including configurations, processes, procedures, access standards, and user resources.
- Stay informed of platform capabilities and recommend enhancements that improve organizational effectiveness, user experience, and long-term system value.
- Support the implementation, migration, integration, testing, stabilization, and continuous improvement of CRM and related business systems.
- Coordinate the migration and centralization of constituent, program, and contact data into assigned CRM platforms, with a focus on accessibility, completeness, accuracy, minimal duplication, and robust constituent/account profiles.
- Partner with managers, functional leaders, and departmental staff on data-migration and other data-related projects, including data inventory, mapping, cleansing, de-duplication, import, reconciliation, validation, and post-migration quality review.
- Gather and document business and technical requirements in partnership with Development, Marketing and Communications, Programs, Innovation, Enterprise Operations, and other organizational functions.
- Translate organizational and departmental needs into practical system configurations, workflows, reports, and technology solutions.
- Coordinate data mapping, migration, testing, validation, and transition activities to support accurate and effective system implementation.
- Support the evaluation, integration, transition, preservation, or responsible decommissioning of existing platforms and organizational data as business and technology decisions are made.
- Partner with vendors, consultants, and system stakeholders to monitor implementation progress, resolve issues, and support successful project delivery.
- Support the development, implementation, and ongoing application of organizational standards for data entry, management, access, quality, retention, and use.
- Monitor data quality and conduct routine reviews to identify duplicate, incomplete, inconsistent, outdated, or inaccurate records.
- Partner with departmental data owners to resolve data-quality issues and promote timely, accurate, and consistent information management.
- Maintain and apply approved data definitions, naming conventions, documentation, and system standards.
- Administer user access and permissions in accordance with organizational roles, approved practices, and applicable privacy and security requirements.
- Identify and escalate material data, privacy, security, access, or system-governance risks.
- Develop and maintain standard reports, dashboards, and data views that support organizational operations, constituent relationships, collaboration, performance monitoring, and decision-making.
- Work with functional leaders and employees to understand reporting needs and translate them into clear, accurate, and useful system-enabled solutions.
- Support departments in accessing and effectively using system information while ensuring that functional leaders retain ownership of their business data, metrics, content, and reporting decisions.
- Configure and optimize CRM data, segmentation, workflows, and automation to help teams identify and engage constituents, deliver timely and seamless communications, and support targeted outreach.
- Identify opportunities to streamline workflows, reduce manual processes, improve information sharing, and strengthen coordination across departments.
- Configure and maintain workflows, notifications, automation, and other tools that improve efficiency, consistency, accountability, and follow-through.
- Support recurring and ad hoc reporting needs from assigned systems, including organizational, departmental, leadership, funder, partner, and program-related reporting.
- Support employee onboarding and ongoing learning related to assigned CRM and business systems.
- Provide responsive user support, troubleshoot system challenges, and help employees use organizational technology effectively.
- Monitor system adoption, gather user feedback, and recommend improvements to system functionality, processes, training, and the overall user experience.
- Build strong cross-functional relationships and serve as a bridge among employees, departmental leaders, Enterprise Operations, Innovation, technology vendors, consultants, and other partners.
- Independently manage assigned priorities, implementation activities, deadlines, and deliverables while maintaining clear communication regarding progress, challenges, risks, and support needed.
- Bachelor’s degree in information systems, business administration, data management, technology, nonprofit management, or a related field, or an equivalent combination of relevant education, certification, and professional experience.
- Minimum of five years of progressively responsible experience administering, implementing, or supporting customer relationship management platforms, business systems, enterprise applications, or related organizational technology.
- Demonstrated experience with a major CRM platform, including system configuration, user administration, permissions, workflows, automation, data management, reporting, dashboards, and user support.
- Demonstrated experience working in a nonprofit, public health, healthcare, advocacy, philanthropic, or other mission-driven organization, with an understanding of nonprofit operations, constituent relationships, cross-functional reporting, and data-management needs.
- Experience supporting a system implementation, migration, integration, optimization, or significant platform transition.
- Demonstrated ability to gather business requirements and translate departmental and organizational needs into practical system, workflow, reporting, and process solutions.
- Experience maintaining data quality, applying data standards, and supporting appropriate access, privacy, security, and systems-governance practices.
- Strong project-management skills, with demonstrated ability to coordinate cross-functional stakeholders, vendors, consultants, competing priorities, and multiple workstreams.
- Experience developing system documentation, standard operating procedures, user guides, and training materials and delivering training to users with varying levels of technical experience.
- Strong analytical, problem-solving, organizational, written, verbal, and interpersonal communication skills.
- Demonstrated ability to work independently as a senior individual contributor, exercise sound judgment, maintain accountability, and move work forward in a remote environment.
- Advanced degree, professional certification, or specialized training in business systems, CRM administration, data management, business analysis, project management, or a related discipline.
- Experience administering or implementing HubSpot and/or Salesforce.
- HubSpot, Salesforce, business analysis, project management, data analytics, or related technology certification.
- Experience supporting a learning management system, customer-facing digital platform, or other system used to deliver courses, products, services, or constituent offerings.
- Experience supporting system integrations, data migrations, workflow automation, reporting tools, and business-intelligence platforms.
- Experience partnering across functions such as Development, Marketing and Communications, Programs, Innovation, Finance, Research, Policy, and Enterprise Operations.
- Familiarity with fundraising, constituent engagement, program delivery, marketing, learning, and organizational reporting processes.
- Experience working in health advocacy, public health, health equity, or women’s health, with familiarity with the issues and systemic barriers affecting Black women and girls.
- Mission-Driven & Equity-Centered Demonstrates a strong commitment to BWHI’s mission and to advancing health equity for Black women and girls; approaches systems, data, and technology decisions with cultural awareness, integrity, and respect for the communities BWHI serves.
- Collaborative & Trusted Partner Builds productive relationships across Development, Marketing and Communications, Programs, Innovation, Enterprise Operations, and other functions; listens carefully, communicates transparently, and works through differing needs with professionalism and shared purpose.
- Systems Thinker & Practical Problem-Solver Understands how people, processes, data, and technology connect; evaluates the broader organizational impact of system decisions and translates complex needs into practical, sustainable solutions.
- Service-Oriented & User-Focused Approaches system administration, training, and support with patience, responsiveness, and empathy; helps employees confidently use organizational technology while maintaining appropriate standards and accountability.
- Accountable & Results-Oriented Takes ownership of priorities, commitments, and deliverables; manages competing demands, communicates risks early, and consistently follows work through from planning to successful completion.
- Adaptable Change Partner Supports employees through system implementations, transitions, and new ways of working; gathers feedback, anticipates adoption challenges, and adjusts training, communication, and solutions to strengthen successful change.
- Discerning & Data-Conscious Handles sensitive, confidential, and personally identifiable information with care; exercises sound judgment regarding access, privacy, security, data quality, and the responsible use of organizational information.
- Resourceful & Continuous-Improvement Minded Identifies opportunities to improve systems, workflows, documentation, and the user experience; makes effective use of available resources and remains solutions-focused when navigating constraints or evolving priorities.
- Primarily computer-based work with extended periods of sitting.
- Occasional light lifting (up to 15 lbs.) for materials or event setup.
- Ability to travel domestically up to 10% of the time, including overnight trips.
- Location: Fully remote; must maintain a quiet, professional home office environment
- Standard work hours are 9:00 AM – 5:00 PM EST, Monday through Friday, with availability for core hours between 10:00 AM – 3:00 PM EST.
- Flexibility to work outside standard hours on occasion for urgent matters, events, or time-sensitive activities.
Job Features
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Submission Instructions
DEADLINE:September 10, 2026 11:59 PM
Please submit proposals electronically in PDF format to:
RFP Manager
RFP@bwhi.org
Questions regarding this RFP may also be directed to the contact above, before August 28 A final FAQ, incorporating answers to all questions, will be sent to all interested parties by September 2.
Organizational Overview
The Black Women's Health Imperative (BWHI) is the nation's first and only nonprofit organization dedicated to advancing health equity and social justice for Black women across the lifespan. Through evidence-based education, advocacy, research, and leadership development, BWHI equips individuals, organizations, and communities with the knowledge and skills needed to improve health outcomes and address systemic inequities.
As part of its commitment to scalable learning and workforce development, BWHI seeks to expand its digital learning ecosystem through the LearnWorlds Learning Management System (LMS). BWHI has developed and continues to develop curricula, training materials, toolkits, and educational resources that support leadership development, health equity, maternal health, workforce readiness, community engagement, and organizational transformation.
BWHI seeks a qualified Instructional Design partner to transform existing content into engaging, interactive, learner-centered digital experiences that improve knowledge retention, skill acquisition, behavioral change, and measurable learning outcomes.
Scope of Services
BWHI seeks a Learning Content Instructional Designer or Instructional Design firm with demonstrated expertise in adult learning, e-learning development, behavioral learning science, and LearnWorlds LMS implementation.
The selected vendor will be expected to:
Curriculum Transformation ○ Review and assess existing curricula, facilitator guides, presentations, reports, videos, and educational resources.
- Convert instructor-led and static content into engaging self-paced digital learning experiences.
- Align content with adult learning principles and evidence-based instructional design methodologies.
LearnWorlds Course Development ○ Design and build learning pathways within LearnWorlds LMS.
- Configure course structures, modules, lessons, and learner journeys.
- Optimize learning experiences for desktop and mobile environments.
- Implement accessibility and inclusive learning standards.
Interactive Learning Components
- Develop engaging learning experiences including:
- Interactive scenarios
- Branching decision-making exercises
- Reflection activities
- Knowledge checks
- Gamification elements
RFQ - Instructional Designer 1
- Downloadable resources
- Video-based learning interactions
- Discussion prompts
- Guided practice exercises
Skills Development and Assessment Design
Create:
- Skills builders and applied learning activities
- Competency-based learning exercises
- Skills assessments
- Scenario-based assessments
- Capstone learning activities
- Knowledge evaluations
- Pre- and post-assessments
Behavioral Assessment and Learning Measurement
Design and implement:
- Behavioral self-assessments
- Leadership and professional development assessments
- Readiness assessments
- Learner confidence measures
- Behavioral intention surveys
- Learning impact measurement tools
- Course evaluation instruments
Reporting and Analytics Alignment
- Configure learner progress tracking.
- Align assessments with measurable learning outcomes.
- Design reporting frameworks to support learner success metrics.
- Provide recommendations for ongoing course optimization.
Quality Assurance
- Conduct testing of all learning modules.
- Validate functionality across devices and browsers.
- Ensure all assessments, interactions, and media function properly within LearnWorlds.
Deliverables
At minimum, the selected vendor shall provide:
Planning and Design
- Learning strategy and course design plan
- Learning objectives and competency framework
- Course architecture and learner journey maps
Course Development
- Fully developed LearnWorlds courses
- Interactive learning experiences
- Skills-building exercises
- Assessments and evaluation instruments
- Behavioral assessment tools
RFQ - Instructional Designer 2
Documentation
- Storyboards and design documentation
- Assessment blueprints
- Content management guides
- LMS administration guidance
Final Deliverables
- Fully functional courses deployed in LearnWorlds LMS
- Tested and approved learning modules
- Source files and editable assets
- Final project report and recommendations
1.4 Desired Qualifications
The ideal vendor will demonstrate:
Organizational Experience
- Minimum five (5) years of instructional design experience
- Experience developing online learning for nonprofit, healthcare, public health, workforce development, leadership development, or DEI-related initiatives
- Experience working with adult learners
Technical Expertise
- Proven experience with LearnWorlds LMS (preferred)
- Experience with learning management systems and course authoring tools
- Knowledge of SCORM, xAPI, and e-learning best practices
- Multimedia content development capabilities
Instructional Design Expertise
- Adult learning theory
- Learning experience design (LXD)
- Competency-based education
- Behavioral science applications
- Assessment and evaluation design
- Universal Design for Learning (UDL)
- Accessibility standards (WCAG)
Submission Requirements
Interested vendors should submit (Additional detail provided in Appendix A):
Cover Sheet
A. Organizational Qualifications
Include:
a. Company overview b. Years in business c. Team structure and key personnel d. Relevant instructional design experience e. LearnWorlds experience f. Sample projects and portfolio
B. Technical Approach
RFQ - Instructional Designer 3
Include:
a. Instructional design methodology b. Course development process c. Quality assurance process d. Assessment design approach e. Behavioral learning measurement approach
C. References a. Provide at least three client references.
D. Budget and Project Timeline
Include:
a. Proposed pricing structure b. Staffing plan c. Estimated timeline d. Deliverables schedule
Evaluation Criteria
|
Submissions will be evaluated based on: Criteria |
Weight |
|
Relevant Experience |
25% |
|
Instructional Design Expertise |
25% |
|
LearnWorlds LMS Experience |
20% |
|
Assessment & Behavioral Measurement Approach |
15% |
|
Budget & Value |
10% |
|
References |
5% |
Job Features
Contract, Full Time, Part Time
Remote
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At BWHI, we are always inspired by the talented professionals who are passionate about advancing health equity and improving outcomes for Black women and girls.
While we may not have a current opening that aligns with your background, we recognize that exceptional talent comes with a wide range of experiences, skills, and perspectives. We welcome you to submit your information and resume to join our BWHI Talent Community for future consideration.
By joining our Talent Community, you will:
- Share your experience and interests with our team.
- Be considered for future opportunities that align with your background.
- Stay connected to our mission and organizational growth.
Please note that joining our Talent Community is not an application for a specific position and does not guarantee employment or future contact. Due to the volume of interest we receive, we may not be able to respond to every submission or reach out unless a role becomes available that closely matches your qualifications and experience.
We encourage individuals from diverse professional backgrounds, including health advocacy, public health, policy, research, programs, communications, operations, development, marketing, finance, human resources, technology, and administration, to introduce themselves.
The movement for health equity requires many voices, perspectives, and talents. Even when there is not an immediate opportunity, we value the chance to connect with individuals who share our commitment to advancing the health and well-being of Black women and girls.
Thank you for your interest in BWHI and for the work you do to create healthier, more equitable communities. We are grateful for your desire to support our mission and look forward to learning more about you. If you haven't already, please join the movement and sign up for our newsletter at www.bwhi.org.
With appreciation,
Black Women’s Health Imperative
ABOUT BLACK WOMEN’S HEALTH IMPERATIVE (BWHI)
Location: Fully Remote, within the United States
Classification: Full-Time, Exempt
BWHI is the only national organization dedicated solely to solving the most urgent health issues facing Black women and girls. For over 40 years, we have advanced evidence-based programs, informed policy, and translated research to action, working alongside communities and decision-makers to deliver systemic change.
Mission: To solve the most critical health issues that Black women and girls face through innovative programs, transformative research, and life-saving policies.
Approach: BWHI brings the challenges and disparities affecting Black women and girls to the forefront of national conversation, integrating science, advocacy, and action to eliminate barriers to wellness.
- We Advocate – Advocate for policies that improve health outcomes for Black women and families.
- We Educate and Train – Educate and train the next generation of leaders who will build the Black women’s health movement.
- We Amplify – Amplify the voices of Black women to shift public perception and policies for social change.
- We Mobilize and Engage – Mobilize and engage women and organizations to pursue greater opportunities for gender and racial justice.
- We Promote – Promote evidence and practice-based lifestyle change models that provide strategies for individuals and families to address health inequities.
- We Synthesize, Translate, and Disseminate – Synthesize, translate, and disseminate information and research findings to strengthen the knowledge base on Black women’s health.
We're proud to be 2026 Great Place to Work® Certified
Typical Personal Attributes
- Mission-Driven & Equity-Centered Anchored in a deep commitment to health justice and advancing outcomes for Black women and girls; integrates equity and cultural relevance into all aspects of strategy and storytelling.
- Inclusive Communicator Skilled at engaging diverse audiences across generations, regions, and sectors; ensures that messaging reflects lived experience and resonates with both community and institutional stakeholders.
- Strategic Executor Translates big-picture vision into clear, measurable actions; balances bold creativity with operational excellence to deliver high-impact campaigns and initiatives.
- Collaborative & Trustworthy Leader Builds strong, cross-functional relationships rooted in transparency, accountability, and shared purpose; fosters a culture of mutual respect, feedback, and execution.
- Results-Oriented & Resourceful Balances creativity with accountability; finds innovative solutions, maximizes available tools, and thrives even when navigating constraints or competing priorities..
- Culturally Fluent & Audience-Aware Brings a deep understanding of language, tone, and context; ensures brand voice is both mission-aligned and responsive to the needs, values, and experiences of Black women and girls.
- Composed & Discerning Under Pressure Operates with professionalism, discretion, and clarity in high-stakes or fast-paced environments; anticipates challenges and navigates public-facing issues with confidence and care.
Physical Requirements and Work Environment
Physical Requirements:
Primarily computer-based work with extended periods of sitting. Occasional light lifting (up to 15 lbs.) for materials or event setup. Ability to travel domestically up to 25% of the time, including overnight trips.
Work Environment & Availability:
- Location: Fully remote; must maintain a quiet, professional home office environment
- Standard work hours are 9:00 AM – 5:00 PM EST, Monday through Friday, with availability for core hours between 10:00 AM – 3:00 PM EST.
- Flexibility to work outside standard hours on occasion for urgent matters, events, or time-sensitive activities.
As a remote-first employer, BWHI offers a competitive total rewards package, including medical, dental, vision and other wellness plans. Alongside, extensive paid time off, observance of 14 national holidays, retirement benefits, life insurance, monthly remote stipend, and an employee assistance program. Paid leave and comprehensive health insurance offered after completion of a probationary period.
BWHI is an Equal Employment Employer, committed to equity in the workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local laws. We prohibit discrimination and harassment of any kind and make hiring decisions based solely on qualifications, merit, and business needs.
If you require a reasonable accommodation during the application or interview process, please contact us at hr_admin@bwhi.org.
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